Reservation Policy
All reservations are subject to room availability.
Guests may be required to guarantee bookings with a deposit or valid payment method.
Reservation details must be accurate and complete.
Check-in and Check-out Policy
Check-in begins at 2:00 PM.
Check-out is by 12:00 PM.
Early check-in and late check-out are subject to availability and may incur additional charges.
Payment Policy
Payment must be made according to the hotel's accepted methods (cash, credit/debit cards, or mobile money where applicable).
Any outstanding balance must be settled before departure.
Incidental charges may require a refundable security deposit.
Cancellation Policy
Cancellations should be made within the period specified at the time of booking.
Late cancellations or no-shows may attract cancellation fees.
Guest Conduct Policy
Guests are expected to behave respectfully toward staff and other guests.
Illegal activities, excessive noise, and disruptive behavior are prohibited.
The hotel reserves the right to refuse service or evict guests who violate hotel rules.
Smoking Policy
Smoking is permitted only in designated smoking areas.
Smoking in non-smoking rooms or prohibited areas may result in a cleaning fee.
Safety and Security Policy
Guests should keep valuables in the room safe or deposit them with the front desk where available.
Visitors may be required to register at reception.
Emergency exits and fire safety procedures must be followed at all times.
Damage to Property
Guests are responsible for any damage caused to hotel property during their stay.
Repair or replacement costs will be charged to the guest.
Children Policy
Children must be supervised by a responsible adult at all times.
Additional bedding or cribs are subject to availability and may incur extra charges.
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