Last Updated: 1st February 2026
AfroBookings (“AfroBookings”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us by users, customers, vendors, partners, and visitors (“you”, “User”, or “Data Subject”).
This Privacy Policy explains how we collect, use, store, share, transfer, and protect personal data when you access or use our website, mobile applications, booking systems, dashboards, communication tools, and related services (collectively, the “Platform”).
This Privacy Policy should be read together with the AfroBookings Master Platform Agreement, which remains the legally controlling document. In the event of any conflict, the Master Platform Agreement shall prevail to the maximum extent permitted by law.
1. WHO WE ARE (DATA CONTROLLER INFORMATION)
AfroBookings is a business duly organized and operating under the laws of the Republic of Ghana, with its principal place of business in Ghana.
For the purposes of applicable data protection laws, AfroBookings acts as a Data Controller in respect of most personal data processed through the Platform and, in certain cases, as a Data Processor when processing data on behalf of Vendors or third-party service providers.
Contact for Privacy Matters:
📧 legal@afrobookings.com
🌍 www.afrobookings.com
2. APPLICABLE DATA PROTECTION LAWS
AfroBookings processes personal data in accordance with applicable data protection and privacy laws, including but not limited to:
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Ghana Data Protection Act, 2012 (Act 843)
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EU General Data Protection Regulation (GDPR)
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UK GDPR and Data Protection Act 2018
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Applicable United States privacy and consumer protection laws
Where multiple laws apply, AfroBookings applies the highest standard required by applicable law.
3. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal data collected:
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Through the AfroBookings website and mobile platforms
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During account registration and identity verification
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When making bookings or payments
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When requesting visa or e-visa consultancy services
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When communicating with customer support
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When vendors list or deliver services
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When users interact with marketing, analytics, or cookies
4. TYPES OF PERSONAL DATA WE COLLECT
AfroBookings may collect and process the following categories of personal data:
4.1 Identity & Contact Information
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Full name
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Nationality
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Date of birth
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Email address
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Phone number
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Residential or billing address
4.2 Booking & Travel Information
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Booking details and itineraries
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Accommodation, tour, or event selections
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Travel dates and destinations
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Special requests or preferences
4.3 Payment & Transaction Data
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Payment confirmation status
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Transaction references
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Amounts paid and currency
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Refund and chargeback information
Important: AfroBookings does not store full credit or debit card numbers, CVV codes, or PIN data.
4.4 Visa & Immigration Data (Where Applicable)
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Passport copies
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Photographs
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Travel documents
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Supporting documentation submitted for visa or e-visa services
4.5 Technical & Usage Data
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IP address
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Device identifiers
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Browser type
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Log files
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Usage patterns
4.6 Communications & Support Data
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Emails
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Chat messages
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Call records (where applicable)
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Complaint or dispute correspondence
4.7 Vendor & Business Data
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Business registration documents
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Licenses and permits
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Insurance records
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Compliance documentation
5. HOW WE COLLECT PERSONAL DATA
We collect personal data through:
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Direct user input (forms, bookings, uploads)
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Automated technologies (cookies, logs, analytics)
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Communications with users and vendors
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Third-party service providers (payment processors, verification services)
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Government or regulatory authorities (where applicable)
6. LEGAL BASES FOR PROCESSING
AfroBookings processes personal data on one or more of the following lawful bases:
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Performance of a contract (e.g., bookings, service delivery)
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Legal obligation (e.g., regulatory compliance)
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Legitimate interests (e.g., fraud prevention, security, analytics)
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Consent, where required by law
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Vital interests or public interest, where applicable
7. PURPOSES FOR WHICH WE USE PERSONAL DATA
We use personal data to:
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Operate and maintain the Platform
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Process bookings and payments
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Facilitate travel and related services
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Provide visa and e-visa consultancy services
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Communicate with users and vendors
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Provide customer support
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Prevent fraud and misuse
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Improve platform performance and security
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Comply with legal and regulatory obligations
8. DATA SHARING & DISCLOSURE
AfroBookings may share personal data with:
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Vendors providing booked services
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Payment processors for transaction handling
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Government authorities (e.g., immigration, law enforcement)
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Technology providers (hosting, analytics, communications)
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Professional advisers (legal, accounting, compliance)
Data is shared only where necessary and subject to appropriate safeguards.
9. INTERNATIONAL DATA TRANSFERS
Personal data may be stored or processed on secure cloud infrastructure located in:
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The United States of America, and/or
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One or more European Union member states
Where data is transferred outside Ghana or your country of residence, AfroBookings ensures that such transfers are lawful and protected by appropriate contractual, technical, and organizational safeguards.
10. DATA SECURITY MEASURES
AfroBookings implements industry-standard security measures, including:
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Encryption in transit and at rest (where applicable)
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Access control and authentication systems
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Role-based access limitations
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System monitoring and logging
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Periodic security reviews
Despite these measures, no system is completely secure, and AfroBookings does not guarantee absolute security.
11. DATA RETENTION
Personal data is retained only for as long as necessary to:
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Fulfill contractual and service obligations
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Comply with legal or regulatory requirements
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Resolve disputes
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Enforce agreements
Retention periods vary depending on data type and applicable laws.
12. USER RIGHTS
Subject to applicable law, you may have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of data
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Restrict or object to processing
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Request data portability (where applicable)
Requests may be denied where retention is legally required.
13. MARKETING COMMUNICATIONS
Users may receive transactional or service-related communications.
Marketing communications are sent only where permitted by law and may be opted out of at any time using provided unsubscribe mechanisms.
14. COOKIES & TRACKING TECHNOLOGIES
AfroBookings uses cookies and similar technologies to:
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Enable core website functionality
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Analyze traffic and usage
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Enhance security and user experience
Users may manage cookie preferences through browser settings or cookie consent tools.
A separate Cookies Policy may provide additional details.
15. CHILDREN’S DATA
AfroBookings does not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.
16. THIRD-PARTY LINKS
The Platform may contain links to third-party websites. AfroBookings is not responsible for the privacy practices of such third parties.
17. DATA BREACH RESPONSE
AfroBookings will take reasonable steps to investigate and mitigate data breaches. Notification obligations apply only where required by applicable law.
18. UPDATES TO THIS PRIVACY POLICY
AfroBookings may update this Privacy Policy periodically. Updates become effective upon publication on the Platform unless otherwise stated.
Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
19. CONTACT & COMPLAINTS
For privacy-related questions, requests, or complaints, contact:
📧 legal@afrobookings.com
🌍 www.afrobookings.com
