Villa Cisneros Resort & Spa

Payment Policy Guests may pay using accepted payment methods, including cash, debit or credit cards, and approved electronic payment services. Any outstanding balance must be settled before departure. The hotel reserves the right to request a deposit or payment guarantee where applicable. Cancellation and No-Show Policy Guests should cancel reservations within the period stated in their booking terms to avoid cancellation charges. Failure to arrive without prior cancellation may result in a no-show fee. Cancellation conditions should be communicated to guests before a reservation is confirmed. Guest Conduct Policy All guests are expected to behave respectfully toward hotel staff and other guests. Harassment, violence, excessive noise, damage to property, and other disruptive behaviour are prohibited. The hotel may require guests who seriously violate these rules to leave the premises. Smoking Policy Smoking is prohibited in designated non-smoking rooms and other areas where smoking is restricted. Guests may smoke only in areas specifically designated by the hotel. Any damage or additional cleaning caused by smoking in restricted areas may result in an additional charge. Child and Guest Safety Policy Parents or guardians are responsible for supervising children while on hotel premises. Guests must follow all safety instructions provided by hotel management. Swimming pools, balconies, stairways, elevators, and other potentially hazardous areas should be used responsibly. Property and Damage Policy Guests are responsible for hotel property provided for their use. Any loss, misuse, or damage caused by a guest may result in reasonable repair or replacement charges. Guests should report damaged or missing items to hotel management as soon as possible. Privacy and Security Policy The hotel respects the privacy of its guests and handles guest information responsibly. Guest information is accessed only for legitimate hotel operations and applicable legal requirements. Security measures, including surveillance in appropriate public areas, may be used to protect guests, employees, and hotel property.